Reporting

Noticed suspicious activity? Tell us right away.

Our protection team is available 24/7. Report promptly and we will take urgent steps to help secure your account.

Immediate steps in an emergency

Do not share any codes
We will never ask for your OTP or password. Anyone who does is a scammer.
Contact us immediately
Report through the app or by email right away (24/7).
Change your password
Settings → Security → Change password. Choose a strong, unique password.
Freeze your card immediately
Open the app → Cards → Freeze. This blocks further card transactions.

Know the risks

Emails or messages that look like SDB asking you to confirm data or log in through a fake page.

Strange links Asking for sensitive data Urgent tone

Someone calls claiming to be from the bank and asks for your OTP, password, or codes.

Requests your OTP Rushing you Threatening to close the account

Your card details are captured and used without your permission, online or in person.

Charges you did not make Unknown amounts Unfamiliar merchants

Someone uses your identity to open accounts, request loans, or access services.

Accounts you did not open Changes you did not request Odd notifications

Our support team can guide you through securing your account and answer questions about your report.