Privacy Policy
At SDB Wallet, we take customer privacy seriously. This policy explains how we collect, use, protect, and share your personal data when you use our financial services.
Last updated: February 2026
Information We Collect
Personal Data
- Full name, date of birth, nationality
- Email address and phone number
- Home address and residency information
- Identity documents (passport, national ID)
Financial Data
- Account details and balances
- Transaction and transfer history
- Card details
- Income source and employment details
Technical Data
- IP address, browser type, device type
- Login logs and activity records
- Geolocation data (with your permission)
- Cookies
How We Use Your Information
- Service Delivery: Managing your account and processing transactions
- Identity Verification: Meeting KYC and AML obligations
- Security: Fraud detection and suspicious activity prevention
- Improvement: Improving services and user experience
- Communication: Sending important account notifications
- Legal Compliance: Responding to regulatory and legal requests
Your Choices & Data Sharing
We never sell your personal data.
We may share your data only in these cases:
- Service providers: payment processors and trusted technology partners
- Regulatory authorities: relevant financial supervisors
- Legal obligations: court orders and mandatory legal requests
- Fraud prevention: cooperation with financial crime prevention bodies
Security
We take reasonable steps to protect your information against unauthorized access, disclosure, alteration, or destruction.
- TLS 256-bit encryption
- ISO 27001-certified data centers
- 24/7 security monitoring
- Regular penetration testing
- Need-to-know access controls
Your Rights
- Right of access: request a copy of your stored data
- Right to rectification: update or correct inaccurate data
- Right to erasure: request data deletion where legally allowed
- Right to portability: receive your data in a machine-readable format
- Right to object: opt out of marketing-related processing
Cookies
Essential
Required for core site functionality (login, security)
Functional
Remember preferences like language and timezone
Analytics
Help us understand usage to improve services
Data Retention
We keep your data while your account is active, and for at least 5 years after closure to meet AML obligations.
Changes to this Privacy Policy
We may update this policy from time to time. We will notify you of material changes by email or in-app notice at least 30 days before they take effect.
Contact the DPO
Email: dpo@sdbwallet.com
Department: Data Protection Department — SDB Wallet, Europe
In-app support: Available 24/7